1. Introduction

At STEMXplore, we strive to ensure satisfaction with our courses. This policy outlines the conditions under which refunds may be issued.

2. Eligibility for Refunds

• Course Cancellation: If a course is canceled by us, a full refund will be provided.
• Withdrawal Before Start Date: Full refunds are available for withdrawals made before the course start date.
• Withdrawal After Start Date: Partial refunds may be available within 7 days after the start date, minus an administration fee.

3. Non-Refundable Fees

• Registration fees
• Materials fees, once distributed.

3. Refund Process

• Request Submission: Refund requests must be submitted in writing to support@stemxplore.ca
• Processing Time: Refunds will be processed within 5 business days.

5. Exceptions

Special circumstances may be considered on a case-by-case basis.

6. Contact Us

For questions or assistance with refunds, please contact us at support@stemxplore.ca